Privacy Policy

PreMoss respects your privacy. This policy explains what information we collect, how we use it, and your rights regarding it, when you visit premoss.com or make a purchase.

Information We Collect

When you visit our site or place an order, we may collect:

• Information you provide: your name, email address, shipping and billing address, phone number, and order details when you make a purchase or contact us.
• Payment information: processed securely by our payment provider Shopify Payments (Powered by Stripe) & PayPal. We do not store your full payment card details ourselves.
• Automatically collected information: your IP address, browser type, device information, and browsing activity on our site, collected through cookies and similar technologies (see "Cookies" below).

How We Use Your Information

We use your information to:

• Process and fulfill your orders, and send order and shipping confirmations.
• Respond to your questions and provide customer support.
• Send you marketing emails if you have opted in (you can unsubscribe at any time).
• Improve our website, products, and services.
• Detect and prevent fraud, and comply with legal obligations.

Cookies & Tracking

We use cookies and similar technologies to operate our site, understand how it's used, and support our advertising. This may include third-party tools such as the Meta (Facebook) Pixel, which collect information about your activity to help us measure and improve our marketing.

You can control or disable cookies through your browser settings.

How We Share Your Information

We do not sell your personal information. We share it only with:

• Service providers who help us operate our business, such as our e-commerce platform (Shopify), payment processors (Shopify Payments and PayPal), shipping carrier (Canada Post), and advertising and analytics partner (Meta), and only as needed to provide their services.
• Legal authorities, where required by law or to protect our rights.

Data Retention

We keep your personal information only as long as necessary to fulfill the purposes described in this policy, including order records and legal or accounting requirements.

Your Rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to withdraw consent to marketing. To make a request, contact us at premossadmin@gmail.com. We will respond in accordance with applicable law.

Data Security

We take reasonable measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our site and products are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have questions about this policy or your personal information, contact us at premossadmin@gmail.com. You can also visit our contact page or read our Terms of Service.