Refund Policy

At PreMoss, we stand behind our product. Because PreMoss is a fresh, perishable food product, our policy is built around a satisfaction guarantee rather than physical returns.

30-Day Money-Back Guarantee

If you're not satisfied with your PreMoss order, you can request a refund within 30 days of your delivery date.

Because PreMoss is perishable, you do not need to ship the product back to us. To request a refund, simply email us at premossadmin@gmail.com with your order number and we'll take care of it.

Eligibility

To keep our guarantee fair for everyone, the following applies:

• The guarantee covers your first order, with one satisfaction refund per customer or household.
• Refunds apply only to orders placed directly through premoss.com. Orders purchased through third-party sellers or marketplaces are not covered by this guarantee and should be directed to the original seller.
• Requests must be made within 30 days of the delivery date, verified by your order confirmation or tracking.
• We ask that you've given the product a fair try. Sea moss works best taken consistently, so we encourage you to use it as directed before deciding it isn't for you.

How to Request a Refund

• Email premossadmin@gmail.com with the subject line "Refund Request."
• Include your order number and the email or name used for the order.
• We'll confirm your request and process your refund to your original payment method.

Refunds are typically processed within 5–10 business days of approval. Depending on your bank or card provider, it may take additional time for the funds to appear.

Damaged, Defective, or Incorrect Orders

PreMoss is a fresh, perishable product and must be refrigerated immediately upon delivery. Because spoilage can occur if the product is left unrefrigerated, please check your order as soon as it arrives.

If your order arrives damaged, spoiled, or incorrect, you must contact us at premossadmin@gmail.com on the same day your order is delivered, before the end of that day, including your order number and a photo of the issue. We'll make it right with a replacement or a full refund.

Because we're unable to verify whether the product was refrigerated promptly after delivery, we cannot accept spoilage claims reported after the day of delivery. Damaged or incorrect order claims are not subject to the one-per-customer limit in our satisfaction guarantee above.

Cancellations

Orders can be cancelled for a full refund if they have not yet shipped. Once an order has shipped, our standard 30-day guarantee applies.

Questions

We're a small team, and a real person will get back to you. Reach us anytime at premossadmin@gmail.com and we'll be happy to help. You can also visit our contact page.

This policy was last updated on July 30, 2026.